General FAQ
How do I know what size to order?
Not sure about your size? No worries! Just head over to the product page on our website where you'll find our size chart. It's packed with all the details you need to pick the perfect size with confidence.
Can I customize a design or request a specific theme?
We totally dig your creativity! While we don't offer custom designs just yet, we're all ears when it comes to your ideas and theme suggestions. Feel free to drop us a line — your input might just inspire our next collection!
How can I stay updated on new products and offers?
We totally get it — nobody wants a cluttered inbox. That's why we keep our emails rare and packed with only the good stuff. By joining our pack, you’ll be the first to hear about new product drops and cool artist collabs. Plus, we’ll let you in on our sales events, a perfect chance to score awesome deals on your favorite picks from this year and last. We’re all about delivering meaningful updates you’ll love, sharing only the best from Wolf & Nine.
How can I contact Wolf & Nine if I have more questions?
Got questions? No worries, we're all ears! Just swing by our contact page, and our friendly customer service crew will be ready to assist. We've got your back!
Shipping & Returns
What are the production and shipping times for your products?
Curious about when your order will arrive? Our production magic takes about 2-5 business days — just enough time to make sure everything's perfect. After that, your order hits the road and should be with you in another 2-5 business days, depending on the shipping method you choose.
Keep in mind, holidays could add a little extra time to the journey. But, the wait will totally be worth it!
As soon as your order hits the road, we'll send you an email with a tracking number. That way, you can keep an eye on your order's journey to your doorstep. Happy tracking! 🐺📦
Do you ship internationally?
We’re stoked about your interest from across the globe! Currently, we’re shipping only within the U.S., but we're working hard to bring our products to our international friends soon. Stay tuned and keep in touch for updates. We truly appreciate your patience and support as we make this happen!
Can I track my order?
Absolutely! As soon as your order hits the road, we'll send you an email with a tracking number. That way, you can keep an eye on your order's journey to your doorstep. Happy tracking! 🐺📦
What is your return policy?
30 Day Return Guarantee
We want you to be happy with your purchase. If it’s not what you expected, you have 30 days from your order date to return it. Just contact us and we’ll guide you through the process. Simple as that. Remember, we can't accept returns sent back without giving us a heads-up first.
Damaged Goods
As soon as your order lands, give it a quick check. If something’s off or damaged, let us know. Email us a photo of the issue within 14 days of delivery, and we’ll arrange a replacement.
Fit & Sizing
Not vibing with the fit? We’ve got you! Contact us within 14 days of delivery, and we’ll help sort things out.
Contact
If you need help or would like to start a return, please contact us.
